Screen pop

The information linked to a contact in CallGuide Agent and CallGuide Edge Agent can be used to produce screen pops to a support system. Screen pop requires unique integration for each system with which CallGuide is to co-operate.

In most cases the script file used for integration with your support system is installed and configured by the system administrator. If necessary, you can change script file by

selecting the script file to be used with CallGuideAgent in CallGuide Configuration Utility tab screen pop. See Point out path in Screen Pop tab
selecting the script file to be used with CallGuide Edge Agent by double clicking the tray icon and in the appearing window right click and select "Select script for Screen pop..." For more information, see the documentCallGuide Installed components.doc

The occasions when screen pop is to occur, is configured in the client settings for CallGuide Agent and CallGuide Edge Agent. See CallGuide Agent default settings.

In CallGuide Agent you can also make a manual screen pop, via buttons in CallGuide Agent’s Contact data, My contacts and Interaction View support functions.